FAQ

My Account

• Creating an Account
• My personal information
• Manage my newsletter subscription
• Loyalty Club

Ordering and Payment

• Using a promotional code
• Using a loyalty voucher

Shipping and delivery times

• Delivery and dispatch times
• Track your order
• Shipping costs

Returns and refunds

• Returns (products not including engravings and prints on demand)
• Returning engravings
• Returning prints on demand
• Refund terms

Customer services

• How to contact our customer service

Wholesale enquiries

• Questions about reselling our products

Other questions

• Are the products the same on your boutiquesdemusees.fr/en e-commerce site and in your stores?
• Are the prices the same online and in museum shops?
• I am looking for information about museum opening days and prices.