Keep an eye on your inbox: you will get an email when your order has been dispatched with a link to track your order.
You can find the tracking number for your shipment(s) in by signing in to: boutiquesdemusees.fr/fr/compte/orders/ and clicking on "Order details".
You may select from the following shipping providers for your orders:
- Colissimo: https://www.laposte.fr/outils/suivre-vos-envois
- Chronopost: https://www.chronopost.fr/fr/suivi-colis
- Parcel Relay: https://www.relaiscolis.com/colis/suivre
By confirming your order, you agree you are able to receive the items ordered at the delivery address you provided.
The Customer must date and sign the delivery note presented by the courier. This is proof of receipt of your order.
If the Customer is not at home, the courier will offer a limited duration during which to collect his parcel.
Pick-up point delivery: your order will be available at the Pick-up point (as selected when entering your order) for a limited period of 10 working days (Pick-up point and Post Office deliveries) or 3 working days (Pick-up locker deliveries). For added security, your order will only be handed over to you on presentation of proof of identity or a code you have received from the courier.
In the event that the Pick-up point has no spaces available or is closed, your order will be automatically rerouted to the nearest available Pick-up point to your home address.
Please note that your order will be returned to us if you do not collect it within the specified period. In such cases, we reserve the right to refund the full value of the order.